FAQs
1.What is SnapFresh warranty policy?
We provide one-year limited warranty. For more details please refer to Return and Refund Policy
2.How to maintain products and Li-ion battery?
To maintain SnapFresh products and lithium-ion (Li-ion) batteries effectively, follow these guidelines:
1)Regular Cleaning: Clean your SnapFresh tools after each use to remove dirt, debris, and moisture. Use a soft cloth or brush to wipe down the exterior of the tools and ensure they are dry before storing.
2)Proper Storage: Store your SnapFresh tools in a cool, dry place away from direct sunlight and moisture. Avoid storing them in extreme temperatures, as this can affect battery performance and overall tool longevity.
3) Battery Care: For Li-ion batteries, it's essential to maintain proper charging and discharging cycles. Avoid fully draining the battery before recharging, as this can reduce battery life. Instead, aim to recharge the battery before it fully depletes.
4) Avoid Overcharging: Overcharging Li-ion batteries can lead to reduced battery life and potential safety hazards. Remove the battery from the charger once it reaches full charge, and avoid leaving it plugged in for extended periods unnecessarily.
5) Use Original Chargers: Use only chargers coming with SnapFresh for charging your Li-ion batteries. Using incompatible chargers can damage the battery and compromise performance.
6) Temperature Control: Keep Li-ion batteries at moderate temperatures during charging and storage. Avoid exposing them to extreme heat or cold, as this can affect battery performance and lifespan.
7) Regular Inspections: Periodically inspect your SnapFresh tools and batteries for any signs of damage or wear. Replace worn-out parts or damaged batteries promptly to maintain optimal performance and safety.
3.How to know I should replace a battery?
You should consider replacing a battery if you notice reduced performance, frequent recharging, physical damage like swelling or leakage, or if it's
past its expected lifespan. To replace a battery that is still under warranty, please contact our customer representative at afterservice@snapfreshpro.com. For replacement of batteries that are not under warranty, search battery on the website to get the purchase link. If you are not sure about the problem, please contact our customer service to get further advice.
4.Do you provide repair service?
Currently we don’t have local repair service. You may check our video library and trouble shooting page. If you can’t figure out the problem, contact our customer representative at afterservice@snapfreshpro.com for advice.
5.Where to discard Li-ion batteries?
When disposing of Li-ion batteries, it's crucial to handle them properly due to their potential environmental and safety hazards. Please look for a recycling centers nearby. Many recycling centers and electronic waste (e-waste) facilities accept Li-ion batteries for recycling. Check with your local recycling facility or municipality to find the nearest drop-off location.
6.How to get replacement parts?
Not every SnapFresh products come with replaceable accessories/parts. We list the sell-able accompany accessories on the original product page. You can simply search the model number to locate the individual product page. If you can’t find replaceable accessories, please look for compatible ones if any. We recommend using the original SnapFresh accessories.
7.How to get my estimated delivery date?
Generally we ship with USPS, UPS and Amazon Logistics. It usually takes 3-5 business days for free shipping. You will get automated email notification once the tracking number is active in the system. For more details, please check SnapFresh Shipping and Delivery Policy.
8.How to return products?
We execute free 30-day return policy and the return shipping cost will be customer’s duty. More details can be found under SnapFresh Return and Refund Policy.
We provide one-year limited warranty. For more details please refer to Return and Refund Policy
2.How to maintain products and Li-ion battery?
To maintain SnapFresh products and lithium-ion (Li-ion) batteries effectively, follow these guidelines:
1)Regular Cleaning: Clean your SnapFresh tools after each use to remove dirt, debris, and moisture. Use a soft cloth or brush to wipe down the exterior of the tools and ensure they are dry before storing.
2)Proper Storage: Store your SnapFresh tools in a cool, dry place away from direct sunlight and moisture. Avoid storing them in extreme temperatures, as this can affect battery performance and overall tool longevity.
3) Battery Care: For Li-ion batteries, it's essential to maintain proper charging and discharging cycles. Avoid fully draining the battery before recharging, as this can reduce battery life. Instead, aim to recharge the battery before it fully depletes.
4) Avoid Overcharging: Overcharging Li-ion batteries can lead to reduced battery life and potential safety hazards. Remove the battery from the charger once it reaches full charge, and avoid leaving it plugged in for extended periods unnecessarily.
5) Use Original Chargers: Use only chargers coming with SnapFresh for charging your Li-ion batteries. Using incompatible chargers can damage the battery and compromise performance.
6) Temperature Control: Keep Li-ion batteries at moderate temperatures during charging and storage. Avoid exposing them to extreme heat or cold, as this can affect battery performance and lifespan.
7) Regular Inspections: Periodically inspect your SnapFresh tools and batteries for any signs of damage or wear. Replace worn-out parts or damaged batteries promptly to maintain optimal performance and safety.
3.How to know I should replace a battery?
You should consider replacing a battery if you notice reduced performance, frequent recharging, physical damage like swelling or leakage, or if it's
past its expected lifespan. To replace a battery that is still under warranty, please contact our customer representative at afterservice@snapfreshpro.com. For replacement of batteries that are not under warranty, search battery on the website to get the purchase link. If you are not sure about the problem, please contact our customer service to get further advice.
4.Do you provide repair service?
Currently we don’t have local repair service. You may check our video library and trouble shooting page. If you can’t figure out the problem, contact our customer representative at afterservice@snapfreshpro.com for advice.
5.Where to discard Li-ion batteries?
When disposing of Li-ion batteries, it's crucial to handle them properly due to their potential environmental and safety hazards. Please look for a recycling centers nearby. Many recycling centers and electronic waste (e-waste) facilities accept Li-ion batteries for recycling. Check with your local recycling facility or municipality to find the nearest drop-off location.
6.How to get replacement parts?
Not every SnapFresh products come with replaceable accessories/parts. We list the sell-able accompany accessories on the original product page. You can simply search the model number to locate the individual product page. If you can’t find replaceable accessories, please look for compatible ones if any. We recommend using the original SnapFresh accessories.
7.How to get my estimated delivery date?
Generally we ship with USPS, UPS and Amazon Logistics. It usually takes 3-5 business days for free shipping. You will get automated email notification once the tracking number is active in the system. For more details, please check SnapFresh Shipping and Delivery Policy.
8.How to return products?
We execute free 30-day return policy and the return shipping cost will be customer’s duty. More details can be found under SnapFresh Return and Refund Policy.
